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Title:Implications for Generating Clarification Requests in Task-oriented Dialogues
Authors: Verena Rieser ; Johanna Moore
Date:Jun 2005
Publication Title:Proceedings of ACL 2005 (Meeting of the Association for Computational Linguistics)
Publication Type:Conference Paper Publication Status:Published
Page Nos:239-246
Clarification requests (CRs) in conversation ensure and maintain mutual understanding and thus play a crucial role in robust dialogue interaction. In this paper, we describe a corpus study of CRs in task-oriented dialogue and compare our findings to those reported in two prior studies. We find that CR behavior in task-oriented dialogue differs significantly from that in everyday conversation in a number of ways. Moreover, the dialogue type, the modality and the channel quality all influence the decision of when to clarify and at which level of the grounding process. Finally we identify formfunction correlations which can inform the generation of CRs.
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Bibtex format
author = { Verena Rieser and Johanna Moore },
title = {Implications for Generating Clarification Requests in Task-oriented Dialogues},
book title = {Proceedings of ACL 2005 (Meeting of the Association for Computational Linguistics)},
year = 2005,
month = {Jun},
pages = {239-246},

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