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Computing Staff Organisational Structure

The School of Informatics computing staff are organised into five functional units. Each unit consists of a unit manager and a number of staff.

The Head of Computing (Alastair Scobie) has overall responsibility for the School's computing staff.

The units are as follows :-

User Support

user-oriented facilities, such as the Frontline Support Team ( providing the initial support service for users both via the support form and in person), user documentation, etc. Managed by Alison Downie.

Research and Teaching

specialised support for research and teaching. Managed by Tim Colles.

Infrastructure

underlying technologies for computing (eg, networks, authentication, directory services etc). Managed by George Ross

Services

services provided under DICE such as mail, web, network file servers, etc. Managed by Craig Strachan.

Managed platforms

underlying technologies for managing operating system platforms, eg Linux and Solaris. Managed by Alastair Scobie.

Any contact with computing staff relating to problems should be done via the support form or the escalation procedures.

However, if you wish to discuss other matters, such as future requirements, the relevant person listed above can be contacted directly.

Queries about existing operational and policy matters should be taken through the recommended routes.