Computing Support Pages

You can get support for computing in Informatics by using the following resources. We suggest trying them in this order, as the answer you need may already be available:

1. User Support FAQ: Check for answers to questions that users regularly ask.

2. Informatics Search Page: Use this page to search the Informatics web.

3. Support Request Form: If you still can't find the answer or something is broken, tell us.

4. NEW! The System Blog: Latest information can be found on the blog.

5. Form for accounts and machine moves: Please use this form to let us know about staff/visitor/student arrivals, departures, changes of status and machine moves.

6. Track your tickets : Check the progress of tickets submitted using your DICE login.

7. Escalation: If you are unhappy with a response to a query.

8. NEW! Service Interruptions: Find out about interruptions to our services.

Appleton Tower

The Support Office is room AT-4.11, or phone 502686.

The Forum

The Support Office is room IF-2.07 (open plan office), phone 504503.

Students using our computing labs can also ask the Moose or visit the InfBase .

New User Information

If you are new to Informatics or even to UNIX try the New User Information page. It may help you get familiar with our computer systems. You'll find the following sort of information:

• Introduction to Informatics Computing
• Introduction to UNIX
• Logins: where/when you can login
• Good practice computing in Informatics
• University Computing Regulations

Computing Guidelines, Policies and General Admin

Below are links to the main guidelines and policies relating to computing provision within Informatics:

• support: what help you can get, how machines are managed, who can install what, what software is supported, etc.
• operational/policy questions: explains how and where questions relating to computing operations and policy should be raised.
• computing resources: explains how hardware and computing resources are allocated to members of Informatics and how new hardware and software can be procured.
• Information about legacy services.
• Self-Managed Strategy Document.

There is a full list of computing guidelines and policies and various links to organisational aspects of computing.