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Title:Seeing eye to eye: an account of grounding and understanding in work groups
Authors: Jean Carletta ; Anne H. Anderson ; Simon Garrod
Date:Mar 2002
Publication Title:Cognitive Studies
Publication Type:Journal Article Publication Status:Published
Volume No:9(1) Page Nos:1-20
This paper reviews seven years of work on small group discussion at the Human Communication Research Centre, Universities of Edinburgh and Glasgow, UK. Our thesis is that difficulties for decision-making in work groups can be characterized in terms of properties that disrupt the dialogue processes by which people establish common ground. Using an inter-disciplinary research cycle consisting of field observation, the collection of corpora of small group discussions from workplace settings, questionnaires about communication practices, and laboratory simulations, we explore this thesis for three factors we have observed to affect group communication - group size, status differences, and organizational structures which cut across the group membership - and describe what we think should be research priorities for the coming years.
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Bibtex format
author = { Jean Carletta and Anne H. Anderson and Simon Garrod },
title = {Seeing eye to eye: an account of grounding and understanding in work groups},
journal = {Cognitive Studies},
year = 2002,
month = {Mar},
volume = {9(1)},
pages = {1-20},
url = {},

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