Informatics Computing Support Requests

Please use this form to contact the Informatics Computing Support team.
Please FIRST check http://computing.help.inf.ed.ac.uk for an answer to your question.
Some services are run by the University (rather than the School of Informatics). For advice and help with these, contact the IS helpline.
There's more information below.

February 2021: The User-Support Unit is currently extremely short staffed and as a result it may take longer than usual for us to deal with your request.

If you believe that the response to your request is inadequate then you can consider escalating the request using the procedure described here.

Your DICE username (This tells us about you. If you don't have a DICE username, please use the other form.)
Your computer's name/barcode (It's useful to give us the name of the machine that you were using when you encountered a problem. All DICE desktops and self-managed machines with fixed ip addresses should be clearly labelled. School laptops and self-managed desktops will have a barcode number. For servers, you can give us the name, alias or ip address. If the machine doesn't have a name or barcode, then enter something like laptop", "self-managed". If the ticket is not machine related, you can enter "n/a")
Alternative email address (Optional; if you want us to use this instead of your University one)
Subject

Please give as much detail below as possible. For example, when reporting problems,
error messages are especially helpful, as are dates and times. Thanks!

   

Clicking the Send Message button will send your message to the Support Team. You will get an automatic reply to your email address with your ticket number.
Clicking the Reset Form button will clear the form so that you can start again.


More About the Support Form

When to contact Support

You can use this form to get in touch with the computing support staff:

Other Support Services

Detail of how to contact IS about issues with Central services can be found on the IS Help overview pages.

Filling in the form

We've cut down the amount of information that this form asks for, but we do need at least your username and your machine name, and of course your message.

Your DICE username: we need to know who you are, where you are and how to contact you. We use your Informatics inf.ed.ac.uk "DICE" username to find out all this information from our LDAP directory service. You must enter a valid username here. If you're a student you should use "s" followed by your matric number.

Your computer's name/barcode number: even if it seems irrelevant, please tell us the name or barcode number of the machine that you're using now. Checking this with our inventory records usually allows us to find out about your computing environment and about where you are. If you're reporting a faulty computer put its name here instead.

Alternative email address: please only fill this in if you want us to reply to an address other than your standard University one.

Subject: A quick summary of the problem.

Reset Form: Click this to start afresh.

Send Message: Click this to send your message to Support.

Support in person

The Informatics Computing help tells you where to find us in person.

Informatics Forum, 10 Crichton Street, Edinburgh, EH8 9AB, Scotland, UK
Tel: +44 131 651 5661, Fax: +44 131 651 1426, E-mail: school-office@inf.ed.ac.uk
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