Please use this form to contact the Informatics Computing
Please FIRST check http://computing.help.inf.ed.ac.uk for an answer to your question.
Some services are run by the University (rather than the School of Informatics). For advice and help with these, contact the IS helpline.
There's more information below.
February 2021: The User-Support Unit is currently extremely short staffed and as a result it may take longer than usual for us to deal with your request.
If you believe that the response to your request is inadequate then you can consider escalating the request using the procedure described here.
You can use this form to get in touch with the computing support staff:
Your DICE username: we need to know who you are, where you are and how to contact you. We use your Informatics inf.ed.ac.uk "DICE" username to find out all this information from our LDAP directory service. You must enter a valid username here. If you're a student you should use "s" followed by your matric number.
Your computer's name/barcode number: even if it seems irrelevant, please tell us the name or barcode number of the machine that you're using now. Checking this with our inventory records usually allows us to find out about your computing environment and about where you are. If you're reporting a faulty computer put its name here instead.
Alternative email address: please only fill this in if you want us to reply to an address other than your standard University one.
Subject: A quick summary of the problem.
Reset Form: Click this to start afresh.
Send Message: Click this to send your message to Support.Informatics Computing help tells you where to find us in person.
Informatics Forum, 10 Crichton Street, Edinburgh, EH8 9AB, Scotland, UK
Tel: +44 131 651 5661, Fax: +44 131 651 1426, E-mail: firstname.lastname@example.org
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