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Title:Trusting The Record
Authors: K Clarke ; Mark Hartswood ; Robert Procter ; M Rouncefield
Date: 2003
Publication Title:Methods of Information in Medicine
Volume No:42 Page Nos:345-52
This paper contributes to the longstanding interest in documents and paperwork through an examination of everyday document work with patient records in a clinic. Based on an ethnographic study of a deliberate self harm clinic the paper goes beyond reflections on the affordances of paper to consider the role document work plays in the development of trust in the routine social interactions of a working division of labour. Issues of trust are seen to play central roles within the complexities of organisational working and some consequent implications for the deployment and use of electronic medical record systems are considered.
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author = { K Clarke and Mark Hartswood and Robert Procter and M Rouncefield },
title = {Trusting The Record},
year = 2003,
volume = {42},
pages = {345-52},

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