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Title:Trusting the Record
Authors: Karen Clarke ; Mark Hartswood ; Robert Procter ; Mark Rouncefield ; Roger Slack
Date: 2003
Publication Title:Methods of Information in Medicine
Publication Type:Journal Article
Volume No:42 Page Nos:345-352
Objectives: This paper aims to contribute to a longstanding interest in documents and paperwork in healthcare work through an examination of everyday work with patient records in a clinic. Methods: An ethnographic study of record keeping practices in a deliberate self harm clinic was conducted to consider the role that document work plays in the development of trust in the routine social interactions of a working division of labor. Results and conclusions: Issues of trust are seen to play central roles within the complexities of organizational working and some consequent implications for the deployment and use of electronic medical record systems are considered.
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Bibtex format
author = { Karen Clarke and Mark Hartswood and Robert Procter and Mark Rouncefield and Roger Slack },
title = {Trusting the Record},
journal = {Methods of Information in Medicine},
year = 2003,
volume = {42},
pages = {345-352},
url = {},

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