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Title:Knowledge Management through Multi-Perspective Modelling: Representing and Distributing Organizational Memory
Authors: John Kingston ; Ann Macintosh
Date:Dec 1999
Publication Title:Knowledge Based Systems Journal
Publisher:Elsevier Science
Publication Type:Journal Article
Volume No:13(2-3) Page Nos:121-
Full and accurate representation of an organizations knowledge assets, which together constitute "organizational memory", requires multi-perspective modelling at a number of levels of detail. We propose that the perspectives which need to be represented can be characterized as who, what, how, when, where and why knowledge; these perspectives, and necessary levels of abstraction, are captured by the Zachman framework for Information Systems Architecture We suggest modelling techniques that might be appropriate for different perspectives and levels of abstraction, and illustrate using examples from a medical domain. We also describe how an individual perspective can become the user interface of a knowledge distribution system, and illustrate this by describing the Protocol Assistant, a Web-based knowledge-based system capable of representing and reasoning with best practice guidelines ("protocols") in the medical domain.
2001 by The University of Edinburgh. All Rights Reserved
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Bibtex format
author = { John Kingston and Ann Macintosh },
title = {Knowledge Management through Multi-Perspective Modelling: Representing and Distributing Organizational Memory},
journal = {Knowledge Based Systems Journal},
publisher = {Elsevier Science},
year = 1999,
month = {Dec},
volume = {13(2-3)},
pages = {121-},

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